Who we are
iHierba is an online store focused on health and beauty products. On our website you will find a curated selection of food supplements, cosmetic products and personal care items from different manufacturers and distributors.
Our goal is simple: to make it easy to discover and order products that support everyday well-being and self-care, with clear information about delivery, payment and returns.
How we work
Orders are placed directly on the iHierba website. After you submit the order form, our team or our partners may contact you to confirm the details (for example, address, product and preferred delivery time), where required.
Once the order is confirmed, it is prepared and handed over to a courier or postal service. Whenever possible, orders are shipped from partner warehouses located in the same country as the delivery address or within the same customs area, which helps to keep delivery times practical and predictable.
For most destinations, payment is made upon delivery (cash or bank card, depending on what is available in your country). The main conditions for delivery, payment on delivery and returns are described in detail on our Delivery terms and Returns and order cancellations pages.
Our approach
We believe that shopping for health and beauty products online should be transparent and straightforward. That is why we:
- clearly indicate where we can deliver and how long delivery usually takes;
- explain how payment on delivery works in each country;
- provide simple and understandable rules for returns and order cancellations;
- offer customer support by email for questions before and after the purchase.
We regularly review our product range, update information about delivery and add clarifications where necessary, so that the information on the website reflects how the service actually works.
Where we are based
Customer service and website administration are based in Batumi, Georgia. Our contact details and address information can be found in the footer of the website and on the Contact page.
How to contact us
If you have questions about a product, an existing order, delivery to your country or anything else related to the iHierba website, please contact us at info@ihierba.com. We will do our best to respond within a reasonable time and to provide clear, practical answers.
