Delivery terms
- We ship orders via courier and/or postal services, depending on what is available in your country.
- We currently ship orders only to the countries that can be selected in the order form on the product page. Delivery availability and shipping costs depend on the destination country and the characteristics of the parcel.
- Once your order has been confirmed by our operator, we usually hand it over for shipment within 1–2 business days. In most cases, delivery within the country takes approximately 1–5 business days, depending on the region and the local postal or courier service.
The delivery time is approximate and may sometimes be extended due to the need to restock our warehouse, a high workload of the courier or postal service, local holidays, adverse weather or other factors beyond our control. You will receive information about the estimated delivery date by email, SMS and/or during the confirmation call, as well as from the courier or postal service where such notifications are available.
In most cases, orders are shipped from warehouses located in the same country as the delivery address (or within the same customs area). Therefore, you are generally not charged any additional customs duties or import taxes related to cross-border shipment. However, the final decision on whether such duties apply always remains with the customs authorities in your country.
The list of countries to which we can ship a specific product is available in the Phone field of the order form. By clicking on the flag and opening the drop-down menu, you will see the countries where delivery for this product is currently available. If your country is not shown in the list, we are currently unable to ship to that location.
At the moment we do not ship to the United States, Canada or the United Kingdom.
All orders placed on our website are paid for upon delivery (cash or bank card, depending on what is available in your country). We do not accept online prepayment by bank card or other methods before shipment.
If you have any questions about delivery to your country, shipping costs or delivery times, please contact us at info@ihierba.com.
How can I check if there is delivery to my country?
Example: click on the flag in the “Phone” field in the order form. A drop-down menu will open with the list of countries where delivery for this product is available.
