iHierba and its affiliates respect your privacy concerns. This Privacy Policy describes the types of personal information we collect from individuals through our website (the “Services”), how we may use that information, with whom we may share it, and the choices available to you regarding how we use it. This Privacy Policy also describes the measures we take to protect personal information, how long we retain it, and how individuals can contact us about our privacy practices and to exercise their rights.
The entity responsible for the processing of your personal data in the context of the Services is iHierba, as operator of the Site. Our contact information is provided in section 11 “How to contact us” and on our contact page.
1. Information we obtain
Depending on how you use the Services, you may provide us with personal information in various ways. The types of personal information we obtain include, without limitation:
- Contact information (such as name, email address, shipping address, postal code, phone number and identification details);
- User-generated content related to ratings, reviews, comments, questions and answers about products;
- Country/region and language preference based on device settings and/or IP address;
- Information we infer from your IP address, device, operating system and browser.
You are not required to provide this information, but if you choose not to, we may not be able to offer you certain features or related Services.
2. How we use the information we obtain
We use the information we obtain through the Services as necessary to perform our contractual obligations to provide you with the products and services you request, to deliver your purchases (including, without limitation, shipping and customs clearance through third-party providers), and to manage career opportunities with iHierba, where applicable.
We also use the information we obtain through the Services where we have a legitimate interest to do so, including to support the following functions and activities:
- Processing orders and claims relating to our products and services, and keeping you informed about the status of your order;
- Improving and personalizing your experience with the Services, including by offering you recommendations based on your preferences;
- Responding to your requests and inquiries and providing customer support;
- Identifying, preventing and protecting against fraud and other criminal activities, claims and other liabilities;
- Operating, evaluating and improving our business (including developing new services, enhancing and updating our Services, managing our communications, analyzing our user base and the Services, performing data analytics and market research, and carrying out accounting, auditing and other internal functions);
- Complying with and enforcing applicable legal requirements, industry standards and our policies, including this Privacy Policy and the iHierba Terms of Use;
- Communicating with you about changes to our policies and the Services;
- where permitted by applicable law, sending you direct marketing communications, including messages about offers and similar products, based on your consent where required and always giving you the option to object to such communications.
We may combine the information we obtain about you through our websites with information we obtain from other legitimate sources for the purposes described above. We may also use the information we obtain in other ways for which we provide specific notice at the time of collection and, where required by applicable law, obtain your consent.
3. Information sharing
We do not disclose personal information we obtain about you except as described in this Privacy Policy. We may share your personal information with: (1) our affiliates; and (2) third-party service providers who perform services on our behalf (such as payment authorization and processing, order fulfillment, shipping, customs clearance, marketing, data analytics, customer support and fraud prevention) for the purposes described in this Privacy Policy. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We may also disclose information about you: (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests from government agencies, such as law enforcement authorities or regulators; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) with your consent.
4. Data transfers
We may transfer the personal information we collect about you to recipients in countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable legal requirements providing adequate safeguards for the transfer of personal information.
5. Your rights and choices
To the extent provided by applicable law, you may: (1) request access to the personal information we maintain about you; (2) request that your information be updated, corrected, amended or deleted; or (3) request restrictions on the way we use your personal information, by contacting us as set out in section 11 “How to contact us”. You may also withdraw at any time any consent you have given us, for example for certain marketing communications, without affecting the lawfulness of processing based on consent before its withdrawal.
If you are located in the EEA, to the extent provided by applicable law, you may also object to the use of your personal information in certain situations where we process it based on our legitimate interests, as described above. In addition, where provided by applicable law, you may receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us on the basis of your consent or a contract to which you are a party. You have the right to have this information transmitted to another company where technically feasible. To exercise these rights, please contact us as set out in section 11 “How to contact us”.
Depending on your location, you may also have the right to lodge a complaint with a data protection supervisory authority if you are not satisfied with our response.
6. Other online services and third-party features
Our Services may provide links to other online services and websites for your convenience and information and may include third-party features such as apps, tools, widgets and plug-ins. These services, websites and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of those parties, which we strongly suggest you review. To the extent any linked online service or third-party feature is not owned or controlled by us, iHierba is not responsible for the information practices of those third parties.
7. Retention of personal information
To the extent required by applicable law, we retain your personal information for as long as our relationship with you continues, plus a reasonable period of time to comply with applicable statutes of limitations or as otherwise required by law.
8. How we protect personal information
We maintain administrative, technical and physical safeguards designed to protect the personal information we obtain through the Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
9. Children’s personal information
The Services are directed to a general audience and are not intended for children under 16 years of age. iHierba does not knowingly collect or solicit personal information from children under 16 through the Services. If we learn that we have collected personal information from a child under 16, we will promptly delete that information from our records. If you believe a child under 16 may have provided us with personal information, please contact us as set out in section 11 “How to contact us”.
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time and without prior notice to reflect changes in our personal information practices. We will indicate at the top of this Privacy Policy when it was last updated.
11. How to contact us
If you have any questions about this Privacy Policy or how we handle your personal information, you may contact us by email at customerservices@ihierba.com or through the form available on our contact page.
12. Cookies and similar technologies
We use cookies and similar technologies on the Site to ensure it functions properly, to analyze use of the Services and, where appropriate and permitted by applicable law, to personalize content and ads. For more information about our use of cookies, the types of cookies we use and the options available for managing your preferences, please see our Cookie Policy.
